Services

2015 In Review

Clients Enrolled

  • Enrollment: 144 total clients
    • 102 new clients (entered services in this reporting fiscal year)
    • 42 continuing clients (entered services in previous fiscal year)
  • Household Composition: 120 total households
    • 110 without children (112 clients)
    • 10 families (32 clients)
  • Age and Gender
    • 123 adults; 21 children, including 11 girls and 10 boys
    • 79 total men; 44 total women
  • Enrollment and Length of Stay
    • Total days enrolled: 16,943
    • Average clients served per day: 48
    • Average length of stay: 289
    • 93% exit into stable, permanent housing
  • Offsite Housing: 11 apartments
    • 20 clients
  • 28 countries: Afghanistan, Angola, Burundi, Cameroon, Democratic Republic of the Congo, El Salvador, Eritrea, The Gambia, Guinea, Honduras, Kenya, Kuwait, Liberia, Mexico, Nigeria, Palestine, Republic of the Congo, Rwanda, Somalia, Sudan, Tajikistan, Tanzania, Togo, Tunisia, Uganda, United States, Yemen, Zimbabwe (breakdown by region below).

 

countries

 

Program and Service Delivery Outcomes

Once enrolled at Freedom House, all clients work toward the following goals in order to achieve self-sufficiency:

  • Submitting asylum application and gaining legal status
  • Obtaining Employment Authorization Document (EAD) and securing employment
  • Exiting Freedom House into stable, permanent housing

To help clients achieve these goals, program staff practices client-centered case management designed to encourage client’s active involvement in the development of his or her case plan.  Below are program and service delivery highlights that guide clients towards self-sufficiency.  

  • 12,642 total units of supportive services:
    • 3,501 cultural and ethnic enrichment classes, life skills, financial literacy, job preparation, education, and GED classes
    • 2,854 English as a Second Language classes
    • 2,767 healthcare appointments
  • 3,192 total units of legal aid:
    • 26 U.S. asylum applications submitted
    • 11 interviews at our regional Asylum Office (Chicago, IL)
    • 36 Employment Authorization Document applications submitted
    • 8 asylum approvals
    • 89 applications for Canadian refugee claimants
    • 202 units of legal aid to alumni (i.e. former residents)

 

Volunteer Contributions

We are proud of our many partners and volunteers who donated their skills, talents, and expertise to Freedom House.  A key component of continued success of our volunteer program is the services of a volunteer professional Volunteer Coordinator. This position has been an incredible asset to our team and instrumental in the management and scheduling volunteers, which is critical for day-to-day operations.

Volunteers also facilitate new connections and deepen ongoing relationships with community and civic groups, faith communities, and schools and universities. This year many new partners contributed invaluable in-kind resources such as paper products, toiletries, cleaning supplies, and food staples (see chart below for value of in-kind contributions). Collectively, Freedom House continued to provide quality, comprehensive services free of charge to asylum seekers enrolled in our program.   In 2015, 318 volunteers provided 5,669 total hours of service, including:

  • 5,669 total volunteer hours:
    • 1,487 hours of English as a Second Language instruction
    • 609 hours of administrative support
    • 1,980 internship hours
      • 923: Program department
      • 1,057: Legal department
    • 122 hours of medical health and wellness sessions

Click here for full report.

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Freedom House is unique in its comprehensive approach to assisting those who seek asylum in the United States and Canada. We provide housing, food, clothing, legal aid, medical care, mental health care, English as a Second Language classes, education, job training, recreation, transportation, and offsite housing after asylum is gained.

Food and shelter
Each year hundreds of refugees arrive at Freedom House seeking shelter and support, usually with little more than the clothes they are wearing. We do not turn away anyone who is eligible for asylum. 

Legal services
Freedom House staff provides refugees with help with applications for U.S. asylum, legal and safe entry to Canada, and family reunification. 

Social services
Many refugees arrive at Freedom House highly traumatized both physically and mentally. Freedom House offers extensive social services, including medical and mental health care, to help residents begin to heal and acculturate. 

Education and job training
Freedom House helps residents develop marketable skills and employment plans that enable them to be financially independent by the time they leave our program. 

Offsite housing
Residents who have won asylum may receive continued support as they progress toward financial independence. We help our clients with rent, household establishment, and other tasks as they adapt to their new country. 

Public education
Freedom House is committed to educating the public about the plight of refugees. Staff, board members, residents and volunteers speak to a wide variety of organizations and entities, and we welcome cultural exchanges and site visits.

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Notice to clients:  Freedom House participates in the Michigan Statewide Homeless Management Information System (MSHMIS).  We collect personal information directly from you for reasons that are discussed in our privacy statement.  We may be required to collect some personal information by law or by organizations that give us money to operate this program.  Other personal information that we collect is important to run our programs, to improve services for homeless persons, and to better understand the needs of homeless persons.  We only collect information that we consider to be appropriate.  The collection and use of all personal information is guided by strict standards of confidentiality.  A copy of our Privacy Notice describing our privacy practice is available to all consumers upon request. - Public Notice (Federal Register / Vol. 69, No. 146 / Friday, July 30, 2004)

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